CLIENT EXPERIENCE RESET
The
A done-for-you, custom-built client journey designed to make your projects smoother, clearer, and easier from day one.

“I just want clients to understand my process.”
“I’m tired of repeating myself every project.”
“I wish someone could just structure this for me.”
That’s exactly what The Client Experience Reset was built to solve.
This service gives you a clear, elevated, fully mapped client journey—from inquiry to install—so your clients know what to expect, what happens next, and how to move through your process without getting confused, anxious, or off track.
No emotional labor.
No re-explaining.
No reinventing the wheel.
No tech or automation setup.
Just a clean, organized, luxury-level client experience you can plug into your business immediately.
Interior designers often tell me the same thing:
perfect for the interior designer who
This is the perfect fit if you’re a designer who:
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Has a good process… but it’s not consistent.
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Rewrites the client journey every project.
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Gets the same questions over and over again.
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Knows clients get confused, anxious, or impatient in certain phases.
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Wants a smoother, more polished experience without a full backend overhaul.
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Wants something they can start using immediately, not a big setup project.
If you’ve ever thought,
“I can’t keep doing my projects like this,”
this is for you.
WHAT'S INCLUDED
Inside your customized Client Experience Reset, you’ll receive:

✓ Your Complete Client Journey Map
Every step from inquiry → onboarding → concept → design → revisions → procurement → install mapped clearly and intentionally, based on your service model.
✓ What Clients Need to Hear (and When)
A simple timeline outlining the exact touchpoints that keep clients confident, calm, and informed.
✓ Decision-Making Support Framework
How to guide clients into timely, confident decisions without overwhelm or second-guessing.
✓ Expectation-Setting Guide
The boundaries, reminders, and “heads up” moments that prevent confusion, frustration, and scope creep before it starts.
✓ Red-Flag Prevention Points
The moments where clients most often get stuck — and how to avoid issues before they ever surface.
✓ Your POLISHED Project Flow Summary
A clean, one-page visual you can send to clients (or add to onboarding) so they finally understand your process without re-explaining it.
✓ Client-Friendly Language Guide
Short scripts and phrases tailored to your workflow to make conversations smoother and clearer — without writing full emails.
✓ Your Top 5 Priority Fixes
A personalized list of the highest-impact changes to make this week for immediate improvement.
✓ A Short Loom Walkthrough
A quick recorded walkthrough explaining your new client journey so you can implement everything with confidence — no calls required.
WHAT YOU'LL WALK AWAY WITH
After your Reset, you’ll have:
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A more confident and professional client experience
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Fewer follow-up questions
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Less emotional labor
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Clearer boundaries
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A consistent project flow
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Happier, calmer clients
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A smoother business overall
This is the kind of internal upgrade that designers feel immediately — and clients can sense from the very first step.
TIMELINE:
5–7 business days
after you complete your short intake form.
This service is designed to give you clarity without adding extra work to your plate. It does not include email writing, tech setup, or live implementation — you get a fully mapped client experience you can start using immediately.


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